Got a Question?
Doctor's FAQ
When is the best time to switch my billing over to PBS?
There are no financial or statutory restrictions to making a switch for your billing administration, so you are free to go ahead whenever it is convenient for you. Your company financial year and personal tax year also have no bearing on changing your medical billing to PBS. That said however, the sooner you move your billing to our experienced team, the sooner you will enjoy the benefits of reduced costs, improved cash flow and more time to focus on your patients.
Should I build up my practice before using a billing company?
The challenge of growing your practice will require your full focus on the practical and patient care related issues, so we advise you to take on a billing and collections partner as early as possible. If this important aspect is being managed effectively, you will have the confidence to do what you do best – taking care of the patients that put their trust t in you. Another reason why it’s best not to wait too long before opting for a billing specialist is that increased practice activity equals increased billing demands, so its wise to have the right solution in place to support your growth and ensure no errors or bad debt occur.
How does the PBS collection process work?
Our strong collections record is largely based on the quality of accurate billing that we perform. Our online e-billing solution automatically validates that all of the necessary information is present so that Medical Aids process the Invoice as fast as possible. Additionally, regular debtor ledger reviews and continuous follow-up ensures that all outstanding debt is collected within a sensible time frame. Our experienced approach to your patients will always be professional yet sensitive to minimise problems, and we will consult you directly regarding any potential non-payers before taking the final measure of legal proceedings.
How will I receive my payments?
We will instruct all related Medical Aids to make payments directly into y9our specified practice bank account. The remittance advice will be sent to PBS – we will record the receipt of payment and allocate this against the relevant invoices.
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Can PBS help me get rid of old debt?
Most Urologists who join PBS have an element of old debt that has not been collected successfully. We have robust systems in place to manage the transfer and collection of ageing debt, as well as handling your new billing so that it runs at maximum efficiency. Our proven track record ensures we provide the best-practice solutions to medical billing and collections.
Patient's FAQ
Why am I receiving the invoice from PBS instead of my doctor’s practice?
We act on behalf of the private practices to manage their billing and collections requirements, so that they can Type your message here...focus on giving you, the patient, the best care possible.
I have received an account from you, but I have Medical Aid?
There is a number of reasons why you would receive a bill from PBS:
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You have exceeded the financial limits of your Medical Aid, meaning the treatment/consultation was not covered. This is referred to as a shortfall.
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Medical Aids have defined rates for fees. If your Urologists fees are higher than the Medical Aid’s rate, you are liable for the shortfall.
I have received an Invoice but cannot afford to pay it – what do I do?
If you are having difficulties paying an Invoice, it is very important that you contact PBS as soon as possible. By being pro-active, we can work out a plan to settle the debt.
Can I visit Premier Billing Solutions offices and pay in cash?
No, payments can only be made at the doctors’ rooms if you are needing to pay in cash or by credit/debit card. PBS does not take payment on behalf of the doctors’ rooms.